Refund policy
The free plan lets you use Sinfonie for as long as you like before paying, so we keep refunds simple.
14-day guarantee
If a paid plan is not what you expected, write to us within 14 days of your first payment and you get a full refund, no questions asked.
Renewals
Subscriptions renew automatically. If you forgot to cancel, write within 7 days of a renewal charge and we refund it, provided the plan was not used substantially in that period. Cancelling from the billing portal stops future charges; access continues to the end of the paid period.
Yearly plans
Yearly plans qualify for the 14-day guarantee. After that, cancellation stops the next renewal but the current year is not refunded pro rata, except where we end the service or where your local consumer law requires it.
Team seats
Seat reductions take effect at the next renewal. Seats removed mid-period are not refunded, but the administrator can reassign them to other people at any time.
How refunds are paid
Payments are processed by Paddle, our merchant of record, and refunds go back to the original payment method, usually within 5 to 10 business days. Email hello@sinfonie.dev from the address on your account, or reply to a Paddle receipt.